Fulfilling an Order

When the care home place an order for medication for their service users in HxCare, they will select the meds they need for each service user, add a quantity and send that order off to the relevant GPs. The GPs will raise the prescriptions and the pharmacy will then be able to use those prescriptions to dispense the required medication.

When this order is created by the care home, it will be visible in the pharmacy portal. The pharmacy will only be able to see orders for the service users they are nominated to in the care homes the pharmacy is linked to.

Orders will be shown with details of which care home and service user they are for. An order will have a status, the status' you will see are:

Created

These are the orders that have been created by the care home.

Sent

These are the orders that have been sent to the GP and pharmacy.

Despatched

These are the orders the pharmacy have despatched to the care home.

Cancelled

These are orders that are no longer required.