Your Care Home Setup Guide

There are a number of areas that need to be set up and configured in order to set up your care home in HxCare.

This is the order we would recommend:

• Set up the Care Home Tenant and Location in Tenant Admin. Open the guide.
• Create your staff users and assign them to the right location and give them the right role.
• Log into HxCare and confirm you can access it.

Once your users have their login details, a link will be emailed to them to set up their password, you must get them to set up their own 5 digit PIN which they mustn't share. Open the guide.

• Set up your Floors, Areas and Beds. Open the guide.
• Set up your Rounds. Open the guide.
• Set up any additional non admin codes you might need. Open the guide.
• Add the GPs that you need. Open the guide.
• Select and request a connection the pharmacies that you need. Open the guide.
• Set your cycle date. Open the guide.

The important next step is to make sure the pharmacies you have connected to accept the connection request, otherwise you will not be able to add the pharmacy to the service users.

• Add your service user details. Open the guide.
  • Make sure your service users are connected to a GP. Open the guide.
  • Make sure your service users are connected to a Pharmacy. Open the guide.
  • Make sure your services users are assigned to the correct bed.
  • Add any known allergies to the service user. Open the guide.
  • Add any important contacts for the service user. Open the guide.
  • It's a good idea to add a photo of the service user at this point, but these can be added later if needed.

They are all the steps you need to carry out in order to set up your care home with HxCare. The PSL Training Team will support you through all these steps as part of the onboarding, but the information that is linked in this guide will help as a reminder if you need it.